Refund policy

Effective October 23, 2026. These return and refund terms apply to orders placed on or after this date. Earlier orders retain the terms provided at purchase.

Our 30-day satisfaction promise

We believe your skin deserves the very best nature has to offer, and we want you to feel comfortable trying something new. If you are not satisfied with an eligible product, you may request a return within 30 calendar days of purchase for store credit.

Our satisfaction promise applies to U.S. purchases made on this website or at a Lauren Brooke Cosmetiques store. You are welcome to try an eligible product before deciding whether it is right for you. Eligible unopened products and change-of-mind returns are also included.

This promise provides store credit rather than a refund to your original payment method, even if the product is unopened. For satisfaction returns, return postage is your responsibility, and original shipping charges are not credited. Different arrangements apply to product defects, our own errors, approved shipping claims, and any remedy required by law.

Products included in our promise

• Kits and collections: If an individual product is not right for you, it may qualify for store credit. Credit reflects that product’s proportionate share of the amount paid for the kit or collection after discounts, rather than its individual selling price. Shipping charges are not included.
• Samples & Special Offers: Samples, limited-time offers, and special promotions are excluded. Rewards & discount codes are not considered special promotions or limited-time offers.
• Gift cards: Gift cards cannot be returned or refunded, except where required by law.
• Purchases from other sellers: Please contact the seller you purchased from about its return policy. Purchases made anywhere other than this website or a Lauren Brooke Cosmetiques store are not eligible for store credit under our satisfaction promise.

How to request a return

1. Contact us within 30 calendar days of purchase. Email info@laurenbrookeco.com with your order number, the products you would like to return, and a brief explanation.
2. Wait for our instructions. Please contact us before sending anything back so we can confirm eligibility and help with the next steps. Contacting us within the initial 30-day period preserves your request while we review it; our response time will not shorten your return window.
3. If a return is required, mail it within 14 calendar days after we provide return instructions. Use the return address we provide, pack the products securely, and include your order number inside the package.

Use a shipping method with tracking, and keep your tracking number and shipping receipt until we confirm the return has been resolved. For higher-value returns, consider shipping insurance. If return tracking shows a delay or loss, contact us so we can review the available information and explain the next steps.

International orders

Our satisfaction promise applies to U.S. purchases only. International change-of-mind or dissatisfaction returns and refunds are not offered, including for unopened products, except where required by law.

If the shade, feel, or results are not right for you, please contact us for personal guidance. We may consider an additional courtesy based on your situation, but it is not guaranteed.

These restrictions do not prevent help with a defective product, an incorrect or incomplete order, or an eligible shipping claim. The sections below explain these situations.

When something arrives wrong

For both U.S. and international orders, please contact info@laurenbrookeco.com promptly if a product is defective, your order is incorrect or incomplete, or your package is missing or damaged. Include your order number and any helpful tracking details or photos. We will explain the next steps. Please do not send products back unless we ask you to.

• Product defects or our errors: We will arrange an appropriate replacement or refund, with or without Shipping Protection. The satisfaction-promise deadline and exclusions do not prevent help with these issues.
• Returns we require for a defect or our error: We will provide a prepaid return label or agree with you in advance on reimbursement for reasonable return postage. For international orders, we will consider whether a return is practical before requesting one.
• Helpful evidence: Please keep the affected product and available packaging while we review the issue, unless doing so would be unsafe. Photos are helpful when available. If you no longer have the packaging or receipt, let us know so we can consider other ways to verify your purchase and resolve the issue. Please do not use a product that appears unsafe.
• Lost, missing, misdelivered, or transit-damaged packages: Our Lost or Damaged Packages & Shipping Protection Policy explains reporting deadlines, coverage, and remedies. Approved protected claims receive a replacement, or a refund when replacement is unavailable or impractical. Without protection, we help with carrier remedies and may offer courtesy credit. Any remedy required by law still applies. We generally do not ask you to return products damaged in transit.

Receiving and using your store credit

After receiving and reviewing an approved return, or confirming that no return is needed, we issue store credit for the amount paid for the eligible products after discounts. We will email you the amount and redemption instructions.

We aim to review an authorized return and issue any approved store credit within seven business days after receiving it. If we confirm that no return is needed, that period begins when we approve the credit. We will email you when it is issued or let you know if additional review is needed. Business days exclude weekends and U.S. federal holidays.

• Credit is added to the customer profile associated with your order email and is separate from Pure Points rewards.
• To use it online, sign in to your customer account with your order email or use Shop Pay with the same email, then select Apply store credit at checkout.
• The credit currency must match the checkout currency. Any balance not covered by your credit remains your responsibility.
• Store credit issued under our satisfaction promise has no expiration date or minimum purchase requirement. Shipping courtesy credit has the same terms, as explained in our Lost or Damaged Packages & Shipping Protection Policy.
• Store credit is not redeemable for cash, except where required by law.

If you cannot see or use your credit, email info@laurenbrookeco.com and we will help.

Shipping charges and refunds

Shipping reimbursement for a product defect, our error, or an approved shipping claim depends on the applicable remedy. Eligible shipping claims, including refunds of original shipping charges and packages returned because of an address issue, are handled under our Lost or Damaged Packages & Shipping Protection Policy. Any refund or reimbursement required by law remains available.

When a monetary refund is approved, we return it to the original payment method where available. If that method cannot receive the refund, we will discuss an alternative with you. We will confirm the refund amount and when we issue it; the time it takes to appear in your account depends on your payment provider.

Our satisfaction promise and international return restrictions do not limit any remedy required by law. The satisfaction-promise request window and store-credit terms do not restrict any right to cancel an unshipped order and receive a refund where required by law.